Value Proposition (overview)

  • Describes the bundle of products and services that create value for a specific customer segment.
  • https://www.youtube.com/watch?v=GIEJEQZMDj8
  • Consultation:
    • Work with customers to increase adoption and utilization and manage customer retention efforts and contract renewals
    • Drive continued value of our products and services
    • Re-position and re-sell the value proposition of our services, both to current, at-risk and past customers
    • Troubleshoot issues when appropriate, escalate as needed, and follow up promptly to ensure customer satisfaction
    • Solicit and share customer feedback with internal departments to assist with product development
    • Work to identify and/or develop upsell opportunities for the sales team
    • Facilitate the resolution of customer needs/issues cross-departmentally as required
    • Help the customer optimize the utilize their existing products, demonstrating features beyond core functionality

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