Value Proposition (overview)

Describes the bundle of products and services that create value for a specific customer segment.
https://www.youtube.com/watch?v=GIEJEQZMDj8
Consultation:
- Work with customers to increase adoption and utilization and manage customer retention efforts and contract renewals
- Drive continued value of our products and services
- Re-position and re-sell the value proposition of our services, both to current, at-risk and past customers
- Troubleshoot issues when appropriate, escalate as needed, and follow up promptly to ensure customer satisfaction
- Solicit and share customer feedback with internal departments to assist with product development
- Work to identify and/or develop upsell opportunities for the sales team
- Facilitate the resolution of customer needs/issues cross-departmentally as required
- Help the customer optimize the utilize their existing products, demonstrating features beyond core functionality